Refunds
Last updated October 2026.
Not happy? Write to us within 14 days of purchase for a full refund, no questions asked. If a report does not generate or something goes wrong, we fix it or refund you in full at any time.
Who can ask
Anyone who bought a plan (Basic, Standard or Advanced) or a one-time report (Vaastu Home Pack or Kundli Matching Report) from AstroPrila. The 14 days count from the date on your receipt.
When something goes wrong
If your report did not arrive, stopped part-way, will not open, or the PDF will not download, write to us at any time. We will fix it first if we can; if we cannot, or you would rather not wait, we refund you in full, even after 14 days.
How to ask
Email astro@oprila.com from, or mentioning, the email address you paid with. If you paid with UPI, include the payment number from your receipt. You do not need to give a reason.
How you are refunded
Refunds go back to the card, UPI account or other method you paid with, through our payment provider, Stripe. We usually send them within two business days of your request; banks then take 5 to 10 business days to show them. We never ask for card or bank details to refund you.
After a refund
The refunded report or plan is closed, so it can no longer be opened from My reports or restored on another device. Free features stay free for everyone.
Fair use
The no-questions refund is once per person. If the same purchase is bought and refunded repeatedly, we may decline further refunds for it; refunds for reports that went wrong are always given.
No subscriptions
Every plan and report is a one-time payment. Nothing renews automatically, so there is nothing to cancel.
Questions
Write to astro@oprila.com. This policy is part of our Terms. Your rights under local consumer law are not affected.